TeleRes has implemented a new powerful communications platform that acts as an online service help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, knowledge base articles or more. TeleRes Service Desk provides a centralized outlet for all communication channels and is an ideal tool for increasing your end user knowledge, fulfilling internal IT phone related requests and meeting response times efficiently utilizing self service resources and quick response ticketing requests into TeleRes.
The TeleRes Service Desk integrates multiple customer service solutions into a single application. Features include:
- Support Ticket System
- General and Customer Specific Knowledge Base Access
- Self-Service Service Desk Portal
Please click here to REGISTER an Account with TeleRes to take advantage of these services.